Privacy Policy

NORT-GEN USA LLC is the official United States distributor of products manufactured by Laboratorio Linfar S.A. (Argentina). For privacy questions, contact us at hello@north-gen.com.

We collect only the information you choose to provide and basic technical data needed to operate the Site:

• Contact form submissions: name, email address, country, and the content of your message.
• Email communications: any information you include when emailing us directly.
• Technical data: IP address, browser type, device information, pages viewed, and approximate location (derived from IP) — collected automatically through standard server logs.
• Cookies: a single first-party cookie used to remember your preferred language and region. We do not use advertising, tracking, or analytics cookies.

• To respond to your inquiries and provide customer support.
• To deliver our service to licensed healthcare professionals.
• To maintain, secure, and improve the Site.
• To comply with legal obligations.

We do not sell or rent your personal information.

We process personal information based on your consent (when you submit a form) and our legitimate interest in operating and securing the Site and responding to communications.

We share information only with service providers that help us operate the Site, including secure cloud database and hosting providers and our transactional email delivery provider. These providers may process data on our behalf in the United States and other countries. We do not sell personal information to third parties.

We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of any person.

Contact form submissions are retained for as long as needed to respond to your inquiry and to keep reasonable business records, after which they are deleted or anonymized.

The Site is operated from the United States. If you access it from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate.

You may request to access, correct, or delete the personal information we hold about you, or to opt out of further communications, by emailing hello@north-gen.com. We will respond within a reasonable timeframe.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising those rights. We do not sell personal information. To exercise any of these rights, email hello@north-gen.com.

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

We use commercially reasonable administrative and technical measures to protect your information. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated through the Site.

NORT-GEN USA LLC — hello@north-gen.com.